Job Ref.: 108
Job Title: Restaurant & Waiting Staff (F&B Assistant)
Category: Food & Beverage
Basic salary range: £13,000 - £14,000, dependent upon experience
Job Type: Permanent full-time
Salary: £14,000 per annum dependent upon experience - plus tips and benefits
Due to the expansion of our food and beverage operations, we are looking to recruit a number of 'Food and Beverage Assistants' to join the existing team to work in all the following areas of the Hotel:
• Fine Dining Restaurant
• Cocktail Bar
• Spa food and beverage area
• Lounges and room service
The key focus of the role will be to provide a food and beverage service to guests, maintaining high standards of service, quality products and health & hygiene at all times. You will ensure the service offered to our guests is personal, memorable and anticipatory. You will be expected to provide a warm welcome to our guests when they arrive in the food and beverage areas and to build good relations with them at all times.
All the positions are full time and hours of work will vary according to the business. You will be expected to work five over seven days including weekend and bank holiday working. The hours are both split shifts and straight shifts therefore a high degree of flexibility is required.
Key responsibilities include:
• You will be required to attend all necessary training both on the job including NVQ’s and that which is a legal requirement.
• To maximize sales opportunities through up-selling programmes and incentives and by knowing and anticipating guest’s needs.
• To be responsible for cash floats, bills, handling cash, card payments, issuing change and use the tills correctly.
• To follow correct procedures for cash handling, accounting, security and emergency procedures.
The ideal candidate - unquestionably this role is about ‘Personality’. We are looking for confident, outgoing, bubbly personable individuals who are comfortable working under pressure, engaging with customers and dealing with the inevitable challenges that will come with this very important role within the Hotel. Ideally you will have worked in a service industry position in the past and be able to demonstrate a real passion for people and a quality service.
However, if you haven’t worked in the industry before then don’t be put off. If you have the personality to outshine all others, a positive get up and go attitude and a passion to deliver excellent quality service and put customers above all else at all times, then we want to talk to you.
Job description: F&B Assistant - March 2013.docx